Return and refund policy

We want you to be happy with your Basedment order. Because many of our items are produced in limited quantities, please choose carefully and check sizing and product details before you buy. This policy explains your rights and how we handle returns, faults and refunds for orders placed on [basedment.com] (the "Site"). 

Your Rights Under the Australian Consumer Law 
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. If a Product has a major failure, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If the failure is minor, we may choose to repair the item, replace it, or refund you. A major failure includes a Product that is unsafe, significantly different from its description, or that would not have been bought by a reasonable person aware of the problem. Nothing in this policy limits these rights. 

Change of Mind
We are not required to provide a refund or exchange if you simply change your mind, choose the wrong size, or no longer want an item, and as a general rule change of mind returns are not accepted. We recommend reviewing the size guide and product description on each listing before ordering. Where we do choose to offer a change of mind return or exchange as a gesture of goodwill, the item must be unworn, unwashed and in its original condition with any tags attached, and return shipping will be at your cost. 

Faulty, Damaged or Incorrect Items 
Please inspect your order as soon as it arrives. If an item is faulty, damaged in transit, or you have received the wrong item, contact us promptly so we can assess the issue and make it right. Where a fault is confirmed, we will repair, replace or refund the item in line with your rights under the Australian Consumer Law, and we will cover any reasonable return shipping cost for the faulty item. 

Minor variations in colour, print placement, fabric and finish are normal for manufactured merchandise and are not considered faults. 

How to Make a Claim 
To make a claim, email us at [insert Basedment support email] with your order number, a description of the issue, and clear photographs of the item and, where relevant, the packaging. Please contact us within a reasonable time of receiving your order so we can resolve the matter quickly. Please do not send any item back to us before we have confirmed the return, as unapproved returns may not be accepted. 

Refunds 
Where a refund is approved, it will be issued to your original payment method. Please allow a reasonable number of business days for your bank or card provider to process the refund after we have issued it. Original shipping charges are refunded only where required by law, for example where the entire order is faulty or was sent in error. 

Sale and Clearance Items
Sale, clearance and discounted items remain covered by the Australian Consumer Law for faults. Where a change of mind return or exchange is offered, it may not be available on sale or clearance items unless we indicate otherwise.

Lost or Stolen Parcels Marked as Delivered
Once a parcel has been marked as delivered by the carrier, we are not responsible for parcels that are then lost or stolen, and these are not eligible for a refund from us. Please file a claim with the carrier responsible for the delivery. Further detail is set out in our Shipping Policy. 

Contact
If you have any questions about this Return and Refund Policy, please contact us at [insert Basedment support email] or by mail at [insert registered business address].