Refund policy

Returns and refunds

Because each item is printed to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse, except where required by applicable consumer law.

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted or incorrect, contact admin@basedment.com.au within 30 days of delivery. Include your order number and clear photos of the item and packaging. After review, we will arrange a replacement or refund at no additional cost.

Order changes and cancellations

Contact us as soon as possible. Once an order has entered production, it cannot usually be changed or cancelled.

Returns

Do not send items back to the return address on the package or to a production partner. Contact us first for instructions. Unauthorised returns may not be accepted.

European Union and United Kingdom customers

Where statutory cancellation or return rights apply, those rights are not affected by this policy.

Refunds

Approved refunds are returned to the original payment method. Banks and card providers may take additional time to process the refund.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

For questions, contact admin@basedment.com.au.