Shipping policy

SHIPPING POLICY

All Basedment products are printed to order and fulfilled by our production partners.

PROCESSING AND DELIVERY

Production begins after your order is confirmed. Shipping charges and estimated delivery dates are displayed at checkout and vary by product, destination and fulfilment provider. Delivery estimates are not guarantees, and delays can occur during peak periods, customs processing or events outside our control.

SEPARATE SHIPMENTS

Items in the same order may be produced at different facilities and arrive in separate packages. Each available tracking number will be emailed when the package is dispatched.

INTERNATIONAL ORDERS

Customers are responsible for any import duties, taxes or customs charges not collected at checkout. Customs processing can extend delivery times.

ADDRESS CHANGES

Check your delivery address carefully before ordering. Contact us immediately if a correction is needed. Once production or shipping has begun, we may not be able to change the address or replace an order sent to an incorrectly supplied address.

LOST, DAMAGED OR DELAYED ORDERS

If tracking shows no movement for an extended period, or an item arrives damaged, defective or incorrect, contact us with your order number and clear photographs where relevant. Your rights under applicable consumer law are not affected.

For shipping questions, contact admin@basedment.com.au.

Last updated: 15 September 2026.