Shipping policy

This Shipping Policy explains how we process and dispatch orders placed on [basedment.com] (the "Site"). Basedment ships worldwide. By placing an order you agree to the terms set out below. Please read them carefully, particularly the sections on international orders, customs and delivery. 

Order Processing Time 
All orders are processed within one to two business days. Orders are not processed or dispatched on weekends or public holidays. During periods of high demand, such as sales or new releases, processing may take an additional five to seven business days. If your order will be significantly delayed, we will contact you by email or phone. 

Shipping Within Australia 
Domestic orders are sent with a tracked carrier. Estimated transit times and shipping costs are calculated and displayed at checkout based on your delivery address and the service you select. Estimated times are provided by the carrier and are not guaranteed. 

International Shipping 
We ship to most countries. Shipping options, costs and estimated transit times for your destination are calculated and displayed at checkout. International transit times vary by destination and by the service selected, and can be affected by customs processing and factors outside our control. Estimated delivery times do not include any time held in customs. 

Customs, Duties and Import Taxes 
International orders may be subject to import duties, taxes and customs fees charged by the destination country once the parcel arrives. These charges are set and collected by the relevant authority and are the responsibility of the customer. They are not included in the price of your order or in the shipping cost paid at checkout, and we have no control over them and cannot predict their amount. 

If a parcel is refused, abandoned or returned to us because import charges were not paid or the parcel was not collected, any return shipping costs and unrecoverable charges may be deducted from your refund. Please check your country's import rules before ordering. 

Order Tracking 
Once your order has been dispatched, we will send a confirmation with tracking details where the selected service provides them. Please allow time for tracking information to update after dispatch. 

Incorrect or Incomplete Addresses 
Please make sure your delivery address is correct and complete at checkout. If you notice an error, contact us by email as soon as possible, ideally within eight hours of placing your order, with the corrected address. We will do our best to update it before dispatch, but we cannot guarantee changes once an order has been processed. We are not responsible for orders delayed, lost or returned because an incorrect or incomplete address was provided, and any cost to resend the order may be payable by the customer. 

Lost, Stolen or Damaged Parcels 
Once a parcel has been marked as delivered by the carrier, we are not responsible for parcels that are then lost or stolen. If your tracking shows delivery but you have not received your order, please file a claim with the carrier responsible for the delivery.

If your order arrives damaged, please contact us promptly and keep all packaging and the damaged items, as these may be needed to file a claim. Nothing in this policy limits your rights under the Australian Consumer Law or any other law that cannot be excluded, and our Return and Refund Policy explains how we handle faulty, damaged or incorrect items. 

Delivery Delays 
Delivery delays can occasionally occur for reasons beyond our control, including carrier delays, weather, customs and peak periods. If there is a significant delay with your order, we will let you know by email or phone.

Contact 
If you have any questions about this Shipping Policy, please contact us at [insert Basedment support email]. Thank you for choosing Basedment.